The Salesforce Certified Service Cloud Consultant credential was designed for those who have experience implementing Service Cloud solutions in a customer-facing role. Having the knowledge and experience to successfully design and implement Service Cloud solutions that meet customer business requirements, are maintainable and scalable, and contribute to long-term customer success. Such as:
- Design contact center solutions that make use of cases, knowledge base, and portals
- Design interaction channels and build interfaces to maximize agent productivity
- Manage data and design analytics that track key industry metrics